Terms and Conditions

Welcome to Sheppey Hottubs terms and conditions for use. 

These Terms and Conditions apply to the use of this website at www.sheppeyhottubs.com and related services. By accessing the website www.sheppeyhottubs.com and/or placing an order, you agree to be bound by these terms and conditions.

Our company registration number is 14972566

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you.  If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website www.sheppeyhottubs.com

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order or send you confirmation by email. When we despatch the order or send you confirmation by email the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) where goods, services or information ordered by you are not available;
(d) if we do not deliver to your area;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 40 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

3. PRICING

3.1 All prices include VAT (where applicable) at the current rates.

3.2 You will be charged at the price stated if there is a price decrease/increase you will not be refunded the difference.

4. DELIVERY

4.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, if the address is changed this could effect the delivery time and may occur charges. any changes needs to be made before the goods are dispatched. 

4.2 If the goods we deliver are not what you ordered or are damaged or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us within 7 days.

5. PRODUCT LIABILITY

5.1 If you do not receive goods ordered by you within 70 days please check the lead time for the hottub ordered. , we shall have no liability to you unless you notify us in writing at www.sheppeyhottubs.com within 30 days. 

5.2 If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to replace or repair any goods that are damaged or defective.

5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3 above.

6. CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY – FOR CONSUMERS ONLY

6.1 If you wish to cancel your order:
(a) you can notify us by email towww.sheppeyhottubs.com before we have dispatched the goods to you

6.2 In accordance with the Consumer Contracts Regulations (CCR) 2013, customers have a 14 day “cooling off” period in which customers have the right to cancel an order for any reason. If you wish to cancel within this period please contact us on www.sheppeyhottubs.com You then have a further 14 days to return the item. The costs of returning goods to us shall be borne by you, the cost of returning large items would be quite expensive £400 for hot tubs please note this is a estimate prices may vary.

6.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

6.5 The rights to return the goods to us as referred to in clause 6.2 will not apply in the following circumstances: –

* in the event that the product has been used
* to any products that we have made or customised specifically for you

The provisions of this clause do not affect your statutory rights.

7. SERVICE ACCESS

8.1 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

9. VISITOR MATERIAL AND CONDUCT

9.1 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

9.2 You may not misuse the Website (including, without limitation, by hacking, impersonating any person or entity or falsely misrepresent your affiliation with a person or entity, ‘stalk’ or harass another or collect or store personal data about other users ).

9.3 If you notice any content which breaches these conditions, please notify us by email to info@sheppeyhottubs.com.

10. LINKS TO AND FROM OTHER WEBSITES

10.1 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the Sheppey Hottubs logo.

(b) you do not otherwise use any Sheppey Hottubs trade marks displayed on this Website without our express written permission;

11. REGISTRATION

11.1 To register withwww.sheppeyhottubs.com you must be at least 18 years of age.

11.2 Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

12. DISCLAIMER

12.1 While we endeavour to ensure that the information on this Website is correct.

 We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

13. LIABILITY

13.1 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

14. GOVERNING LAW AND JURISDICTION

14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

14.2 We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.